UK orders
Framed prints
Please allow up to 10 working days for delivery. Framed prints are produced to order in our studio and posted via a third party courier therefore take a little longer.
If you require urgent delivery of a framed print, please email customerservices@kcillustrations.co.uk with your your order, delivery address and required delivery date. If we are able to meet the request, we will send you a quote for a fast track delivery.
All other products will be dispatched within 3 working days. Delivery once dispatched is 1-3 working days and posted via Royal Mail.
Orders of multiple products weighing over 5kg will be dispatched with an external courier company and delivery once dispatched is 2-5 working days. If you are unsure of whether your order is over 5kg, please email customerservices@kcillustrations.co.uk
If you require a fast track delivery, please email customerservices@kcillustrations.co.uk with your order, delivery address and required delivery date. If we are able to meet the request, we will send you a quote for a fast track delivery.
Collections
We are happy for you to collect your order from our studio in Kings Cliffe but please note that collections are Monday-Thursday 10am-4pm. There is usually a member of the team here on Friday’s but due to childcare arrangements, we cannot guarantee someone will be in. Please note that the studio is closed at weekends so it has to be a weekday daytime collection.
International orders
For locations outside of the UK or the Isle of Man, please send us an email to customerservices@kcillustrations.co.uk with your order and delivery and we will send you a calculated shipping fee and estimated delivery time. Delivery charges are calculated on a case by case basis and we reserve the right to refuse to deliver to countries not covered by Royal Mail. Deliveries outside of the UK may be subject to import taxes and/or additional charges. In this case the customer is responsible for the charges.
Christmas period
During the Christmas period (1st – 25th December), delivery times may be a little longer due to high demand.
All orders must be placed before the 16th December for guaranteed Christmas delivery.
KC Illustrations does everything in its power to respect the delivery times indicated above. We reserve the right to extend the estimated delivery times due to unforeseen events.
For full delivery T&C’s, please visit the T&C’s page.
Katie Cardew Illustrations Ltd is a company registered in England and Wales.
Company number: 11099351
VAT number 285751958
Address: 58 Park st, Kings Cliffe, Northamptonshire, PE8 6XN.
